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Guest Service Representative

Job Description
Job Purpose:
To check in and out hotel guests in accordance with Golden Nugget standards and act as information resources regarding guest inquiries
Qualifications: (Include equipment knowledge/use)
Customer relations skills a must, able to maintain cash bank, telephone use, should be organized able to remember details, use computer and general office equipment. Minimum age requirement is 18.
Essential Job Functions:
Check in and out of hotel guests
Using telephone
Answering guest inquiries and giving proper directions
Maintaining guest mail, messages and packages
Cleaning and stocking work areas/transporting necessary supplies from North/South Towers
Assist in maintaining guest credit reports, housekeeping reports, special room assignments, coupon issuance
Approving room charges/posting room charges
Balancing clerk/cashier postings, cash and credit transactions
Use computer and other general office equipment
Interact with all other hotel departments
Safe deposit boxes
Filing registration cards, back-up and all related hotel reports and paper documents
Issuing keys
Perform other duties and responsibilities as requested.
Physical/ Mental Requirements:
Frequent standing, walking 10 - 30 ft.,
Constant eye/hand coordination, fingering, handling, wrist motion, reaching, twisting, climbing, bending/stooping, lifting, carrying documents up to 10 lbs., balancing, pushing, pulling,
Frequently hearing, listening, seeing, speaking to communicate with guests and employees
Frequent writing, reading, manual dexterity, use of keyboard
Constantly planning, remembering/paying attention to/observing details, making decisions, following directions,
Knowledge and use of computer skills, including the Hotel system.
Occasionally sitting
Constant mental alertness
Working Conditions:
Inside a climate controlled environment
Carpeted and tile surfaces
Some moderate noise and smoke
Working with others and sometimes alone


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