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Concierge Players Club-F/T

Hourly Pay
Must be 21 + to work in this position
SUMMARY: The Players Club Concierge runs daily arrival reports for incoming Players Club guests and ensures that their visits exceed expectations by making reservations for them, issuing complimentary amenities based on player activity, and providing superior customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Runs daily arrival report for players.
Makes sure guests requiring turn down service or gift delivery have been set up with Housekeeping and Bell Departments.
Communicates with Housekeeping the necessity of any specialty rooms. Checks guests in and out.
Makes dinner and/or show reservations as needed.
Offers luggage assistance in coordination with the Bell Department.
Keep an open line of communication with guests during their stay.
SUPERVISORY RESPONSIBILITIES
None.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
EDUCATION and/or EXPERIENCE
Associates degree or equivalent; six months to one year of related experience and/or training; or equivalent combination of education and experience. Must be at least 21 years old.
CERTIFICATES, LICENSES, REGISTRATIONS
Must possess and be able to maintain the applicable cards, Gaming, TAM and Health Card.
LANGUAGE SKILLS
Must be able to effectively communicate in English.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
COMPUTER SKILLS
Working knowledge of Microsoft Office products, including Excel, required. Works with Player Database.
REASONING ABILITY
Tropicana Entertainment Inc. and its subsidiaries are Equal Opportunity Employers, subject to the rules and regulations of the State of Nevada. We are also a drug-free workplace. All candidates selected for employment are required to submit to a hair sample analysis and the test results must be free of illegal substances.



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