Front Desk
Description Greet, register, and assign rooms to hotel guests.
Verify customers' credit and establish how customer pays for the accommodation.
Make and confirm reservations.
Issue room keys.
Keep record of room availability and guest accounts.
Compute bills, collect payment and make charge for guest.
Record guest comments and complaints and refer customers to managers as necessary.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Maintains a clean and sanitary work area.
Handle complaints, settle disputes and resolve grievances and conflicts, referring customers to manager as necessary.
Other duties as assigned.
Requirements High school diploma or equivalent; At least 1 year of related work experience; Must be at least 21 years of age; Must be able to effectively communicate with supervisors, peers and guests; Must be able to read, write, and speak English; Ability to stand for long periods; Ability to bend and lift up to 35 lbs.
; Ability to be flexible with hours; Ability to use and operate a telephone; Ability to use computers to enter, access, or retrieve data.
Recommended Skills Communication Housekeeping Telephone Skills English Ms Access Estimated Salary: $20 to $28 per hour based on qualifications.
Verify customers' credit and establish how customer pays for the accommodation.
Make and confirm reservations.
Issue room keys.
Keep record of room availability and guest accounts.
Compute bills, collect payment and make charge for guest.
Record guest comments and complaints and refer customers to managers as necessary.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Maintains a clean and sanitary work area.
Handle complaints, settle disputes and resolve grievances and conflicts, referring customers to manager as necessary.
Other duties as assigned.
Requirements High school diploma or equivalent; At least 1 year of related work experience; Must be at least 21 years of age; Must be able to effectively communicate with supervisors, peers and guests; Must be able to read, write, and speak English; Ability to stand for long periods; Ability to bend and lift up to 35 lbs.
; Ability to be flexible with hours; Ability to use and operate a telephone; Ability to use computers to enter, access, or retrieve data.
Recommended Skills Communication Housekeeping Telephone Skills English Ms Access Estimated Salary: $20 to $28 per hour based on qualifications.
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