Hotel Manager
Job Description Job Description Job Title:
Manager Department:
Hotel Operations Classification:
Exempt Salaried
Summary:
It is the responsibility of the Hotel Operations Manager to monitor and guide operating departments of the Hotel Division ensuring the highest level of guest satisfaction.
ESSENTIAL DUTIES AND
Responsibilities:
Forecast and project rooms rented to attain the maximum revenue and occupancy possible for the Hotel.
Report daily, monthly and yearly hotel occupancy statistics.
Responsible for overseeing the coordination of group sales and bus patrons Monitors competitive set in the local market Maintain productivity within the department with effective scheduling and staffing levels.
Review operating expenses and revenue in all Hotel departments.
Oversee the instruction and training of supervisors in procedures and methods to follow in customer relations and general efficiency within their departments.
Provide department heads with guidelines in handling customer complaints and problems with tact, fairness and sound business judgment.
Allow them the authority to act on their decisions.
Monitor team members within the department as they pertain to such items as purchase requisitions, inventory control, departmental procedures and customer relations.
Ensure that departmental rules and manuals are maintained and used in conjunction with continuous training for all team members.
Conduct regular staff meetings to exchange ideas, communicate and discuss problems and possible solutions.
Appraise performance of supervisors.
Communicate with other department managers to provide smooth working relations between departments.
Ensure cleanliness and standards are being maintained in all public areas, guest rooms and corridors.
Review departmental goals of responsible areas and ensure they are completed in a timely manner.
Implement and monitor guest service standards and customer service survey results Provide info to call center on upcoming events and promotions Work closely with Food and Beverage/Banquets for group sales Performs other duties and responsibilities as requested SUPERVISORY
Responsibilities:
Front Desk Shift Managers Housekeeping Supervisors Guest Services Representatives VIP Reservationists PBX Operators
Qualifications:
Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect material for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
Must be able to maneuver within all areas of the Hotel, Casino, and Retail Areas.
Must be able to work independently.
Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing work environment.
Must be able to speak distinctly and persuasively to others.
Able to write memos, letters, and reports.
Able to understand, interpret, and analyze written and financial reports.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
EDUCATION and/or
Experience:
5 years hotel management/supervisory experience.
Minimum age requirement is 21.
MATHEMATICAL SKILLS:
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
Language Skills:
Ability to read and understand all policies and procedures.
Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, duties and responsibilities.
Frequent standing, walking up to several hundred feet.
, balancing, eye/hand coordination, sitting, Frequent writing, reading, fingering, handling, and wrist motion.
Occasional bending/stooping, reaching, lifting up to 20 lbs.
, carrying, kneeling, smelling Frequent hearing, listening, directing others, attention to detail, following directions.
Constantly planning, remembering/paying attention to/observing details, making decisions.
Knowledge and use of computer skills, including the Hotel system.
Ability to communicate with employees and understand procedures Constant mental alertness to achieve high level of accuracy in completing tasks.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the duties and responsibilities of this position.
Inside, humid, changing temperature Marble floors; carpet Moderate noise Working with others and sometimes alone.
Disclaimer:
This is not an exhaustive list of all responsibilities, requirements and skills.
Leadership reserves the right to revise the job or to require that different tasks be performed as necessary.
Recommended Skills Accounting Attention To Detail Call Centers Catering Activity And Reception Organisation Coordinating Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
Manager Department:
Hotel Operations Classification:
Exempt Salaried
Summary:
It is the responsibility of the Hotel Operations Manager to monitor and guide operating departments of the Hotel Division ensuring the highest level of guest satisfaction.
ESSENTIAL DUTIES AND
Responsibilities:
Forecast and project rooms rented to attain the maximum revenue and occupancy possible for the Hotel.
Report daily, monthly and yearly hotel occupancy statistics.
Responsible for overseeing the coordination of group sales and bus patrons Monitors competitive set in the local market Maintain productivity within the department with effective scheduling and staffing levels.
Review operating expenses and revenue in all Hotel departments.
Oversee the instruction and training of supervisors in procedures and methods to follow in customer relations and general efficiency within their departments.
Provide department heads with guidelines in handling customer complaints and problems with tact, fairness and sound business judgment.
Allow them the authority to act on their decisions.
Monitor team members within the department as they pertain to such items as purchase requisitions, inventory control, departmental procedures and customer relations.
Ensure that departmental rules and manuals are maintained and used in conjunction with continuous training for all team members.
Conduct regular staff meetings to exchange ideas, communicate and discuss problems and possible solutions.
Appraise performance of supervisors.
Communicate with other department managers to provide smooth working relations between departments.
Ensure cleanliness and standards are being maintained in all public areas, guest rooms and corridors.
Review departmental goals of responsible areas and ensure they are completed in a timely manner.
Implement and monitor guest service standards and customer service survey results Provide info to call center on upcoming events and promotions Work closely with Food and Beverage/Banquets for group sales Performs other duties and responsibilities as requested SUPERVISORY
Responsibilities:
Front Desk Shift Managers Housekeeping Supervisors Guest Services Representatives VIP Reservationists PBX Operators
Qualifications:
Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect material for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
Must be able to maneuver within all areas of the Hotel, Casino, and Retail Areas.
Must be able to work independently.
Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing work environment.
Must be able to speak distinctly and persuasively to others.
Able to write memos, letters, and reports.
Able to understand, interpret, and analyze written and financial reports.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
EDUCATION and/or
Experience:
5 years hotel management/supervisory experience.
Minimum age requirement is 21.
MATHEMATICAL SKILLS:
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
Language Skills:
Ability to read and understand all policies and procedures.
Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, duties and responsibilities.
Frequent standing, walking up to several hundred feet.
, balancing, eye/hand coordination, sitting, Frequent writing, reading, fingering, handling, and wrist motion.
Occasional bending/stooping, reaching, lifting up to 20 lbs.
, carrying, kneeling, smelling Frequent hearing, listening, directing others, attention to detail, following directions.
Constantly planning, remembering/paying attention to/observing details, making decisions.
Knowledge and use of computer skills, including the Hotel system.
Ability to communicate with employees and understand procedures Constant mental alertness to achieve high level of accuracy in completing tasks.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the duties and responsibilities of this position.
Inside, humid, changing temperature Marble floors; carpet Moderate noise Working with others and sometimes alone.
Disclaimer:
This is not an exhaustive list of all responsibilities, requirements and skills.
Leadership reserves the right to revise the job or to require that different tasks be performed as necessary.
Recommended Skills Accounting Attention To Detail Call Centers Catering Activity And Reception Organisation Coordinating Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
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